Delivery and Returns Policy.

SHIPPING AND DELIVERY

Pre-order Information

  • Products may be available for pre-order before reaching our fulfillment center.

  • The specified date next to the product name is when stock is expected, and orders will be shipped accordingly.

  • Shipping and Delivery Process

  • Allow up to 72 hours for order processing.

  • Orders are dispatched when all items are ready.

  • Delivery within two (2) – eight (8) business days.

  • Tracking information provided in a confirmation email.

Tracking Your Order

  • Receive a shipping confirmation with a 'Track Order' button.

  • For pre-orders, wait until the expected arrival date for the shipping confirmation.

Insured Shipping

  • Purchase insured shipping for protection against delivery issues.

  • Replacement guaranteed for confirmed lost or stolen items with insured shipping.

  • Lost/Undelivered Orders

  • Contact us if your order hasn't arrived within ten (10) business days.

  • Delays beyond the quoted timeframe are investigated by our courier.

  • Change of Shipping Address

  • Change shipping address before the order ships by contacting help@thewaitingroomco.com.

  • Ensure the accuracy of the provided address to avoid issues.

International Shipping

  • We ship globally.

RETURNS POLICY

Returns Information

  • Free returns within 30 days of order delivery.

  • Some items are non-returnable; check product pages or checkout for details.

  • Eligibility criteria for returns, including item condition and packaging requirements.

  • Provide a photo of items before shipping for assessment.